Frequently Asked Questions (FAQ)

Answers to the most common questions. The information provided here is for general items. Clients with terms of service, scope of work, joint venture agreements or other deal documents should refer to those documents as they take priority.

What’s your return policy?

For physical products produced by DIFF: You can return any of our products–no questions asked–within 30 days of purchase.

For online subscriptions provided by DIFF: You can cancel anytime by logging into the client portal and change your subscription before the next due date. Please see the client portal for due date information and cancellation terms and any final bill adjustments.

For all 3rd Party products and submissions: DIFF is not responsible and you should verify with the 3rd party their return policy.

Manage Service clients with a billing issue: Please contact your direct support customer service representative within 30 days of invoice receipt. Uncontested charges are due immediately.

Do you ship oversees and to P.O. boxes?

For physical products produced by DIFF: Yes, we’ll ship your package anywhere that can accept deliveries either by FedEx, UPS or USPS. Additional charges can apply. Exact options are on the product’s checkout page.

For affiliate products produced by 3rd parties: You will need to verify shipping options on the 3rd party site.

What is your coverage area?

Manage Service clients will need either Internet based remote access or be located in Northern Virginia or Washington, DC. Please use the Services Inquiry submission form for details.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions.

Pre-purchase sales support Monday through Friday 9am to 6pm EST/EDT, except holidays. Please us the contact us submission form. We will get to you as soon as possible.

Product support Monday through Friday 9am to 6pm EST/EDT. Customers should login to the products customer support portal to make a support request.

Manager Services clients should call their direct support customer service representative or escalation contact if the CSR is unavailable 24/7/365.