Support

Current clients in need of assistance should contact their direct customer support representative or escalation contact.

DIFF is expanding our automated on-line support area. In the future customers will have access statistical reports on a real-time basis and be able to open and respond to the Trouble Ticket System (TTS).

Technical personnel and other non-customers will be able to view outage report screens and access automated network utilities to help identify problems outside of DIFF’s network control and management.